Online Customer Service - I'm going in

Don't try this at home. You'll only get hurt. Probably when you punch something in frustration.

I've got some service needs, and I'm going to blog about them.

I have a very expensive, yet broken ring. The company has a website, but there is no local store that sells their line. So... I'm trying the online route. I emailed them.. and asked politely how I might go about getting my very expensive, very broken ring repaired. Let's see if they answer...

I'm on the edge of my seat.