I made a mistake, and Motherhood Maternity made me pay

A couple of months ago, I placed online orders from both Motherhood Maternity and Gap Maternity. Maternity clothes are really difficult to buy - as you have *no* idea what fits until you try it on. No worries -I was able to keep most of both orders - but of course - there were some returns.

I switched up the packages by accident in my return. Oopise.

The Gap sent my mistake right back to me. The Gap is upstanding and very nice.

Motherhood - alternately - kept the return. First they said they didn't have it. When I sent them my confirmation of delivery (I paid $13 to have them keep my stuff) - they said they had sent the package back. When I asked for tracking information because I had not received it, they said they didn't have it but would find it. They finally quit giving me additional information. So I reported them to the BBB. The BBB said Motherhood wouldn't reply to them so they were going to put a black mark in their file. Then, they finally did and the cycle started again: we have no proof of delivery, it was sent back, we don't make it a practice of keeping track of packages (umm isn't that *what* mail order does?), etc. etc.

They clearly don't really care that I'm annoyed by this (that return was worth about $100) and they clearly don't respect the BBB either.

I won't shop there again, obviously.